We are playing church. We are so busy trying to be relevant to the world that we have become just like the world….. AND the world is not impressed.
Quoted: Steve Ballmer on Being in Touch
We can believe that we know where the world should go. But unless we’re in touch with our customers, our model of the world can diverge from reality. There’s no substitute for innovation, of course, but innovation is no substitute for being in touch, either. – Microsoft CEO Steve Ballmer